Terms & Conditions

Research use only

All materials supplied by PrimeGen Co. are sold strictly for laboratory research use. They are not drugs, foods, cosmetics, or medical devices, and must not be used for human or veterinary diagnostic or therapeutic purposes.

By placing an order you confirm you are a qualified researcher or an authorised representative of a research organisation, and that you will handle, store, and dispose of the material in line with applicable law and institutional safety policy.

Orders and acceptance

An order is an offer to purchase. We may decline or cancel an order where a compound is unavailable, where documentation requirements are unmet, or where supply would be unlawful in the destination jurisdiction.

A contract is formed only when we confirm dispatch of your order.

Pricing and payment

Prices are shown in USD and exclude taxes, duties, and delivery unless stated. Payment is taken at checkout through our payment processor.

We may correct pricing errors before dispatch and will contact you if a correction affects your order.

Shipping and risk

• Orders are prepared and dispatched through our secure laboratory workflow; estimated delivery is 10–12 business days.
• Timelines are estimates and may vary with carrier operations, weather, customs, or holidays.
• Risk passes on delivery to the address you provide — please confirm it is accurate before ordering.
• Duties and import fees assessed by local authorities are the responsibility of the recipient.

Returns policy

All sales are final. Because research compounds are sensitive materials, we do not accept returns or exchanges for any reason, including change of mind.

If your order arrives damaged, incorrect, or fails to meet the purity stated on its certificate of analysis, contact us within 7 days of delivery. We will replace the affected vials or issue a refund where replacement is not possible.

Documentation and specifications

Specifications, purity figures, and images are indicative of the product line; the certificate of analysis for your specific lot is the authoritative record.

Digital COAs are available on request. Product line details may change between lots as analytical methods improve.

Site use and intellectual property

Site content — including copy, monographs, imagery, and branding — belongs to PrimeGen Co. and may not be reproduced commercially without permission.

You agree not to misuse the site, attempt unauthorised access, scrape it at volume, or submit false information when ordering.

Liability

To the fullest extent permitted by law, PrimeGen Co. is not liable for indirect or consequential losses arising from use of the materials. Our total liability for any order is limited to the amount paid for that order.

Nothing in these terms limits liability that cannot lawfully be limited.

Changes and governing terms

We may update these terms; the version in force is the one published at the time of your order. Continued use of the site after an update constitutes acceptance of the revised terms.