Privacy Policy

Information we collect

We collect only what is needed to process, ship, and document a research order.

• Contact details: name, institution, email address, and phone number
• Order details: compounds, quantities, lot codes, billing and delivery address
• Support correspondence, chat transcripts, and documentation requests
• Basic analytics such as pages viewed, referring source, and device type

How we use information

Information is used to fulfil orders, issue certificates of analysis, provide support, meet record-keeping obligations, and — where you opt in — send batch release notifications.

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

Cookies and analytics

The site uses functional browser storage to keep your cart, comparison list, and recently viewed compounds between visits, plus aggregate analytics to understand which catalogue pages are used.

You can clear this data at any time from your browser settings. Disabling functional storage may reset your cart between visits.

Sharing with service providers

Order data is shared only with the providers needed to complete a shipment or payment — carriers, payment processors, and our analytical testing partner for lot documentation. Each is bound to use the data solely for that purpose.

We may also disclose information where required by law or to protect against fraud or misuse of the site.

Retention and security

Order records are retained for as long as required for traceability and accounting, then deleted or anonymised. Access is limited to staff who need it for their role.

Data is transmitted over encrypted connections and payment card details are handled by our payment processor — full card numbers are never stored on our systems.

Your rights

Send requests through the contact page and we will respond within 30 days.

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate details on your account or orders
• Request deletion of personal information we are not required to retain
• Unsubscribe from the newsletter at any time using the link in any email

Children's privacy

This site is intended for qualified researchers and professional buyers. It is not directed at anyone under 18, and we do not knowingly collect information from minors.

Changes to this policy

We may update this policy as our operations or legal obligations change. The version published on this page is the one in force, and the last updated date above always reflects the most recent revision.